Shipping & Delivery
Do you ship internationally?
At this time we only ship in the US, but we hope to expand someday!
How long does standard shipping take?
We ship orders every Tuesday and Wednesday.For one-time purchases, orders must be placed by Tuesday at 8pm PST to ship the same week. Orders placed after Tuesday at 8pm PST will ship the following week. Orders placed on Monday or Tuesday for the same
My package says it was delivered but I don’t have it, what do I do?
As much as we try to prevent shipping and carrier issues, mishaps can occasionally occur. If your order has been marked as “Delivered” but hasn’t arrived by the end of the business day, don’t worry, we’ve got you covered. Quick tips before contacting
What do I do if my order is lost, arrived damaged, or is incorrect?
We do everything we can to ensure your order is packed with care, shipped on time, and arrives in excellent condition, but sometimes things happen along the way that are outside of our control. Not to worry: what is in our control is how we make it r
Where is my order/package?
Once you’ve completed your purchase, you will receive a confirmation email and another follow up email once your order has been packed and a tracking Link has been generated. If you ever need any assistance tracking your order, please contact us a ne
Do you offer expedited shipping?
Because we already ship all orders with overnight or 2-day delivery (depending on your location), expedited shipping isn’t necessary. Our system automatically chooses the fastest option to ensure your seafood arrives fresh and on time. If you need as
Understanding the Freshness Indicator in Your Box
Every Seatopia order includes a freshness indicator, a small temperature-monitoring device that tracks heat exposure throughout transit. Here's how to read it. **white line** → Your order maintained proper temperature from our facility to your...
My Order Arrived Partially or Fully Defrosted — What Should I Do?
First don't panic! We're here to make it right. We use enough insulation and dry ice to last the duration of shipping but sometimes delays with carriers can happen. Just let us know right away and we'll get you a replacement. We cannot issue...
My Order Arrived Damaged — What Should I Do?
We're sorry to hear your order arrived with damage. Here's how we can get it fixed: **Step 1: Document with photos** Photograph the damaged products, the packaging, and any visible issues like broken seals or pooled liquid. Photos are the most...