My Order Arrived Damaged — What Should I Do?Updated 8 days ago

We're sorry to hear your order arrived with damage. Here's how we can get it fixed:

Step 1: Document with photos

Photograph the damaged products, the packaging, and any visible issues like broken seals or pooled liquid. Photos are the most important step in helping us process a resolution quickly.

Step 2: Note what was affected

Which items were damaged? Were any vacuum seals broken? Was there evidence of leakage in the box?

Step 3: Contact our team

Reach out to us at [email protected]  with your photos and order details. We'll review everything and work to make it right — whether through a replacement, store credit, or a partial refund, depending on the situation.

The more detail and documentation you can share, the faster we can help. We stand behind every order and we want to make this right.