My Fish Seems Slightly Different Than Expected — What's Going On?Updated 8 days ago

Seatopia seafood is a living, natural product and like all whole foods, some variation from harvest to harvest is normal.

Factors that can influence flavor include:

- Seasonal changes in farm environment like water temperature

- Variations in a fish's diet during a specific harvest window

- Environmental conditions at the farm during that particular cycle

This is no different from how the flavor of a peach or a grass-fed steak can shift from month to month depending on conditions. It's a feature of real food, not a flaw.

When things are not normal:

Seatopia seafood should not smell "fishy." It should be clean, neutral, or "oceanic" reflecting the environment from which it came. Seafood should not be stored defrosted, in the refrigerator, still in its vacuum sealed packaging. Over time this will create off flavors. If anything smells or tastes overly fishy, or off, please reach out to us at [email protected]. We take quality feedback seriously and share it directly with our farm partners. Our quality team reviews every single report.

We may follow up after your next delivery so we can compare harvests and determine whether something unusual occurred. Your feedback is a meaningful part of how we maintain and continuously improve the quality of what we source. The Seatopia Standard is only as good as the feedback that holds it accountable.